CESA requires that a Quality Management System (QMS) must be "implemented and maintained" in all Engineering practices.

Our Quality Management System is a mindset of excellence that underlies all our work processes and that is aimed at improving the effectiveness and efficiency of our business. It basically entails documenting our business processes and then regularly controlling, auditing and improving these processes.

The benefits of a QMS are:

• It ensures consistent service delivery;
• It improves customer care;
• It improves record-keeping;
• It minimizes non-conforming services;
• It establishes internal audits to ensure overall system effectiveness;
• Continued improvement becomes measurable;
• It improves esteem in the marketplace;
• Deviations are identified, monitored and addressed;
• Training is focused and effective.